Instances of violence or potential damage, such as bomb threats, demand unwavering attention to secure a safe resolution. When confronted with a threat call, it is imperative to adhere to a meticulously crafted procedure. Such protocols are designed to maintain composure, gather crucial caller information, and subsequently engage the appropriate authorities.
Most often, phone-based threats centre around bomb threats
In the event of a threat conveyed through a phone call, the recipient must maintain a composed demeanour while diligently recording pertinent details about the caller. Even seemingly trivial clues like recurring background noises can play a pivotal role in tracking down the perpetrator.
Key to the recipient’s role is to avoid prematurely terminating the call
Under no circumstances should the call be abruptly terminated or the caller placed on hold. Instead, the call recipient should engage the caller with a barrage of questions and manifest a genuine interest in their discourse. Prolonging the call duration increases the likelihood of acquiring vital information about the caller, hastening the resolution process.
Specifically, questions should delve into the nature of the threat, any underlying motives, and associated demands. In the case of a bomb threat, this entails probing for details about the bomb’s location and appearance. Understanding the caller’s motives is equally significant. It enables the assessment of whether the threat aligns with terrorism.
Furthermore, during the call, the caller’s accent, tone, and background noises should be observed closely. Background sounds can aid in pinpointing the caller’s location — whether they are indoors or outdoors. The caller’s accent and tone can serve as potential identifiers. Heightened attentiveness to these auditory cues is paramount; for instance, poor call quality might suggest a location with weak reception.
Employing the use of a pre-established checklist
This checklist should comprise an array of questions to pose, along with a streamlined checklist to swiftly capture key caller attributes such as gender. The responsibility for formulating this checklist rests with the authorities overseeing the relevant establishment.
Special precautions are warranted for bomb threats. If possible, while maintaining an ongoing call, the recipient should discreetly notify individuals nearby about the potential bomb threat. The primary objective is to disseminate awareness and swiftly initiate a search for suspicious items.
This search should involve a methodical examination for telltale signs associated with explosive devices. Any items emitting unusual odours or sounds should be promptly reported and left untouched. Parcels with excessive foreign postage stamps and poorly written addresses must also be flagged. Additionally, unanticipated and unfamiliar packages require heightened scrutiny. Individuals coming into contact with such items should undertake thorough hand-washing afterwards.
A checklist of questions to ask during a bomb threat phone call
- When is the bomb going to explode?
- Where exactly is the bomb?
- Did you place the bomb?
- When did you put it there?
- What does the bomb look like?
- What kind of bomb is it?
- What will make the bomb explode?
- Why did you place the bomb?
- What is your name?
- Where are you?
- What is your address?
- Are you aware that it could kill or injure innocent people in addition to those you intend to hurt?
In Closing
In general, if a suspicious item is discovered and the threat call provides intricate details and specific demands, the credibility of the threat is heightened. Conversely, in instances where no suspicious items are found, and the threat remains vague without any apparent motive, it is likely a prank. In either scenario, immediate evacuation until authorities ascertain the area’s safety is imperative.
Following established protocols, utilising checklists, and adhering to prescribed procedures for handling threat calls are paramount in ensuring a secure resolution. Phone-based threats, whether involving explosives or not, merit vigilant consideration, with comprehensive information about the caller relayed to law enforcement and relevant agencies.
Contact WA Fire for more information
If you’re in need of more information, please contact our expert team via our contact form on by calling 1800 347392. We’re here to help you.
